Cancellation policy

Canceling a preorder. Preorders are charged in full at checkout. You can cancel for a full refund anytime until your batch's address-lock date. That's about 2 weeks before shipment: we email you to confirm your shipping address, and addresses (and cancellations) lock 48 hours later so the warehouse can do its work.

How to cancel. From your account on the store, or email support@nexturn.app from the address on your order. Refunds go to the original payment method and typically appear within 5–10 business days.

After address lock, your order is in fulfillment and can no longer be canceled — but our 30-day return policy covers you from the moment it arrives.

Included app access that comes with a Table Set is part of the order and ends if the order is cancelled.

If your batch's ship window changes, we'll email everyone in the batch with the revised window and a one-click option to cancel for a full refund.