Refund policy

Cancel free until your address locks. Preorders are charged in full at checkout. You can cancel for a full refund anytime until your batch's address-lock date. That's about 2 weeks before shipment: we email you to confirm your address, and addresses (and cancellations) lock 48 hours later so the warehouse can do its work. Cancel from your account on the store, or just email support@nexturn.app from the address on your order.

After address lock, your order is in fulfillment and can't be canceled, but the 30-day return policy below covers you from the moment it arrives.

Included app access. The NexTurn app access that comes with a Table Set is part of the order. If the order is cancelled or returned, that access ends.

Returns — 30 days. Not for you? Return it within 30 days of delivery for a refund of the purchase price. Devices should be in like-new condition with all parts and packaging. Buyer pays return shipping unless the return is due to our error. Email support@nexturn.app for a return authorization before shipping anything back. Refunds are issued to the original payment method within 10 business days of receiving the return.

Defective items. If a device arrives damaged or develops a manufacturing defect, contact us — replacement or repair is on us, including shipping, under our 1-year limited warranty. Include your order number and a photo or video of the issue.

Refund timing. Card refunds typically appear within 5–10 business days of being issued, depending on your bank.