Shipping policy

Where we ship. We currently ship to addresses in the United States only. Outside the US? Join the interest list at nexturn.app/shop and we'll email you when your region opens.

Shipping cost. A flat rate per order, anywhere in the US, charged at checkout: $7.50 for orders under $75, $10 for orders from $75 to $150, $15 for orders over $150 and up to $500, and $20 for orders over $500. Rates go by the order subtotal after any discount code, and the exact rate is always shown at checkout before you pay.

Batches and ship windows. NexTurn devices are sold in numbered batches, each with its own posted ship window. Your batch and its estimated ship window are shown on the product page and in your order confirmation. Batch #1 closes near the end of October and ships in the first quarter of 2027.

If a batch's estimate changes, we'll email everyone in that batch promptly with the revised date and a one-click option to cancel for a full refund. We'd rather over-communicate than surprise you.

Address confirmation. About 2–3 weeks before your batch ships, we'll email you to confirm your shipping address. Addresses lock 48 hours after that email so we can hand your order to the warehouse. Moving? That email is the moment to update. If a package can't be delivered because the address on file was wrong or out of date after the confirmation window, reshipment is at the customer's cost; if the error is ours, the reshipment is on us.

Tracking. You'll get tracking within 1–2 business days of your order leaving the warehouse.

In-stock orders (once batches retire): processed within 2–3 business days.

Questions: support@nexturn.app